Compatible with All Current WINDOWS© Systems Including VISTA & XP
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Compatible with All Current WINDOWS© Systems Including VISTA & XP |
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HorseTrak™ Customer Service & SupportNew Technical Support Policy, Please Read ThoroughlyTelephone support hours are Monday through Thursday, 10:am to 4:pm EST. PLEASE NOTE: Telephone support is not available on Friday's. To serve you better, we spend Friday's wrapping up shipments and email support before the weekend. Please contact us via email on Friday's. Email support is always free, faster and available Monday through Friday, 10:am to 5:pm EST You can purchase your software anytime at our secure shopping cart. Upon receipt of your order, you can get your Activation Code immediately, by clicking here If you call during business hours and get our voice mail, we are most likely serving other callers. We do not rush through our tech calls, but rather treat all our customers with the undivided service we would hope to get as consumers. Please leave your name, number and a brief description of your problem. We return calls in the order in which we receive them, and as soon as we can. Please note: We do not respond to rude callers. Please leave a courteous message with your FULL NAME, the program you are using and a brief description of the technical problem you may be experiencing. As much as we would love to recognize your voice from past phone calls, we can't. Please do not identify yourself as, "Hi, this is Mary from last week. I'm still having a problem. Call me." :) If you are a potential customer seeking information about our products, please let us know you are not yet using our products. Thanks! E-mail technical support is always free and can be reached at: htsupport@horsetrak.com Detailed telephone technical support is by appointment and free for 30 days after purchase. Beyond 30 days, we will charge the credit card we have on file a $25.00 fee for each technical service call. When you call, please provide your Americart Invoice (Order) number, and/or your old activation code, as well as all registration information available. This will assist us in locating you in the system, which must be done before technical support can be provided. We do not provide support in any form if we can not identify a registered user of the software. E-mail technical support is always free and faster. We do advise using email support whenever possible. Sales Questions & Orders Click Here or Call: 800-706-7470 This line is for New Orders, Upgrade Sales and Pre-Sale questions only. Tech support callers will be asked to hang up and call the support line Technical Support - call or email at: htsupport@horsetrak.com or: 1-570-822-4949 If you call or write to us in the evening, on the weekend or during a holiday season, we will respond during regular business hours. Many of your questions can be answered without waiting. Click here to be taken to our Frequently Asked Questions page.
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